1. Introduction
Cohesion Labs LLC ("Cohesion Labs", "we", "us", "our"), based in Boulder, Colorado, provides software development and design consultancy services. This Privacy Policy governs our data practices on cohesionxlabs.com ("Site") and all related online interactions. By accessing or using our Site, you consent to the data practices described herein. If you do not agree with this policy, please do not use our Site.
2. Definitions and Data Processing Roles
- Data Controller: Cohesion Labs LLC acts as the Data Controller for personal data collected through our Site.
- Data Processor: When processing data on behalf of our clients, we act as a Data Processor under separate agreements.
3. Data Collection and Use
We collect and process data to provide our services, communicate with you, and enhance your experience. We do not sell your data.
3.1 Registration Data
- Description: Your name, email, company details, contact information, and authentication credentials.
- Legal Basis: Contractual necessity and consent.
- Use & Sharing: Used for communication and service provision; shared with trusted providers under confidentiality agreements.
3.2 Engagement Data
- Description: Project details and communications you provide.
- Legal Basis: Contractual necessity and our legitimate interest in service improvement.
- Use & Sharing: Used to deliver and enhance services; shared with authorized third parties as necessary.
3.3 Usage Data
- Description: Interaction data (timestamps), technical details (IP address, browser type, device identifiers), and analytics.
- Legal Basis: Contractual necessity and our legitimate interest in optimizing the Site.
- Use & Sharing: Used to improve Site functionality and analytics. Shared with authorized third parties under confidentiality agreements. Aggregated and de-identified data remains our property.
3.4 Payment Data
- Description: Data necessary for payment processing (e.g., name, billing address, payment details).
- Legal Basis: Contractual necessity and our legitimate interest in processing payments.
- Use & Sharing: Payment processing is handled exclusively by trusted providers, Stripe, Plaid, etc. Cohesion Labs does not store or process payment details on our servers.
4. Data Sharing and Disclosure
- Service Providers: We share data with third-party service providers under strict confidentiality agreements.
- Legal Compliance: Data may be disclosed to comply with legal obligations.
- Business Transfers: In case of a merger, data may be transferred.
5. Technologies Used
- Cookies: Utilized for analytics, functionality, and user preferences. You can adjust your browser settings to manage cookies.
- Web Beacons: Used for tracking Site usage and email engagement.
- Analytics Tools: We use third-party analytics tools (e.g., Google Analytics) to analyze user behavior.
- Device Identifiers: Employed for device recognition and enhancing your experience.
6. Do Not Track
Our Site does not currently respond to "Do Not Track" signals.
7. User Rights
You have the following rights regarding your personal data:
- Access, Correction, and Deletion: Request access to, correction of, or deletion of your data.
- Objection and Restriction: Object to or restrict data processing.
- Data Portability: Request a copy of your data in a machine-readable format.
- Opt-Out: Withdraw consent for marketing communications.
- Automated Decisions: Request that you not be subject to solely automated decisions.
- Regulatory Complaints: Lodge complaints with the appropriate data protection authorities.
Special Provisions:
- California Residents (CCPA/CPRA): Rights to know, delete, and opt out of the sale of your data, with non-discrimination protections.
- EU Residents (GDPR): Rights to access, rectify, erase, restrict processing, data portability, withdraw consent, and complain to a supervisory authority.
8. Data Retention
We retain your data only as long as necessary for its intended purpose, legal compliance, or dispute resolution. Once no longer needed, data is securely deleted in accordance with legal requirements and business needs.
9. Data Security
We implement reasonable security measures—including encryption, access controls, and regular audits—to safeguard your data. However, no online transmission is entirely secure.
10. Third-Party Links
Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these sites.
11. Data Breach Response
In the event of a data breach, we will promptly notify affected users and relevant authorities as required by law.
12. International Data Transfers
For users outside the United States, your data may be transferred internationally. We ensure such transfers are safeguarded by mechanisms such as Standard Contractual Clauses in compliance with applicable data protection regulations.
13. Policy Updates
We may update this policy periodically. Any changes will be posted on our Site, and continued use of the Site will signify your acceptance of the revised policy.
14. Contact Information
For questions or concerns regarding this policy or your personal data, please contact us at:
Email: contact (at) cohesionxlabs.com